Comcast Faces Fallout From Leaked Customer Data

Comcast Faces Fallout From Leaked Customer Data

It looks like a flaw in Comcast’s website used for the activation of Xfinity routers could be exploited to reap delicate client info.

According to reviews, the aim of the location is to make it straightforward for purchasers to arrange their dwelling web with out having to wade by way of a customer support name. It’s a helpful service aside from the truth that it may apparently be tricked into displaying the house deal with of wherever the router occurs to be. The website can be compelled to cough up a consumer’s Wi-Fi identify and password.

Two safety researchers, Karan Saini and Ryan Stevenson, found the bug.

For Saini, that is the third huge bug he’s caught — beforehand, he found a flaw in Uber’s two-factor authentication system and a flaw in India’s nationwide biometric database.

To make the exploit work, a buyer’s account ID and home or condominium quantity is required. In an try to duplicate the hack, the crew at ZDNet received permission from two Xfinity clients to try an assault on their accounts.

“We were able to obtain their full address and ZIP code, which both customers confirmed,” the publication reported. “The site returned the Wi-Fi name and password — in plain text — used to connect to the network for one of the customers.”

That buyer, the article famous, was utilizing an Xfinity-supplied router. The different buyer was utilizing his personal router, and the exploit didn’t ship again his username and password.

Furthermore, the issue can’t be remedied by altering : When the researchers ran the exploit once more, the location returned the reset password. According to reviews, there’s no method for shoppers to decide out when utilizing Xfinity .

Among different annoyances related to the breach, attackers may also use the system to vary consumer community names and passwords, thus locking out rightful customers. That, nonetheless, could be a quick strategy to alert the rightful proprietor to an intruder’s presence.

Saini stated that for the breach at hand, it is going to be practically inconceivable to enumerate account numbers.

However, the bug doesn’t appear to provide attackers entry to delicate knowledge — just like the baseline setting of the router. The finest a cybercriminal might hope to do is entry a Wi-Fi community inside vary and use it to sneak on and learn all unencrypted site visitors from different customers on the community.

“There’s nothing more important than our customers’ security,” stated a Comcast spokesperson. “Within hours of learning of this issue, we shut it down. We are conducting a thorough investigation and will take all necessary steps to ensure that this doesn’t happen again.”

The announcement of the breach is ill-timed for Comcast, which is within the strategy of burnishing its fame with a retail reset that can create experimental technology experiences for its customers.

The hope for this system has been to forge a stronger relationship with shoppers, who lately have relegated the model to the “things people love to hate” pile.

“We’re opening … next to the Apples and Sephoras and Ultas. We want to be where customers shop,” Comcast’s SVP of Retail Sales and Service Tom DeVito stated.

Which is just not a horrible thought, but when Comcast doesn’t preserve client knowledge protected, they gained’t have a whole lot of clients left to buy with them.

Comcast has since eliminated the choice from its web site.

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