NEW YORK — Uber is aiming to spice up driver and passenger safety in an effort to rebuild belief within the model.
The ride-hailing firm has created a characteristic on its app to succeed in out to passengers and drivers if it detects an accident or unplanned cease. Drivers may also have entry to a hands-free characteristic to select up passengers with out touching their telephones, and they’ll now not see information detailing the place they retrieved passengers up to now.
‘‘This is just the beginning of the journey for Uber,’’ CEO Dara Khosrowshahi mentioned Wednesday throughout the firm’s unveiling of the brand new features in New York City. ‘‘We want Uber to be the safest transportation platform on the planet.’’
Uber plans to make use of location information to determine out if a cease appears uncommon as a result of there’s no visitors or if a automotive hasn’t made it to its last vacation spot. If there’s a lengthy, sudden cease throughout a visit, each the rider and the motive force will obtain a experience verify notification to ask if every thing is OK.
The firm has additionally added a button to its app for drivers to contact emergency providers, much like the one it created for passengers in March. Uber says utilizing the button is extra environment friendly than calling 911 as a result of the Uber app accommodates the automobile’s actual location.
Going ahead, Uber will conceal particular pickup and drop-off addresses within the driver’s journey historical past in order that solely the final space the place a visit has began and ended will present up on the motive force’s app, not the tackle.
Khosrowshahi has made safety one in every of his high priorities since taking on as CEO a 12 months in the past.
In April, Uber began doing annual felony background checks on US drivers and employed an organization to always monitor felony arrests. The strikes are an try to restore Uber’s popularity after a wave of main scandals and dangerous press.
About two weeks after Khosrowshahi began, London’s transport regulator determined to strip Uber of its license to function, saying that the corporate could also be endangering public safety and safety. Khosrowshahi apologized, flew to London to fulfill with officers and promised to alter. A court docket finally gave Uber a license, though a lot shorter than regular so it may be evaluated.